Watch Warranty - Pre-Owned Timepieces
At Jackson Jewelers, every pre-owned watch purchase is backed by either the manufacturer's remaining OEM warranty or our Jackson Jewelers 2-Year Limited Warranty, unless otherwise specified.
Jackson Jewelers 2-Year Limited Warranty
If an issue arises with your watch within two years of your purchase date, we will, at our discretion, repair or replace any defective components or correct any fault covered under this warranty. Once a repair is completed, coverage continues from the original date of purchase.
What Is Not Covered
This warranty does not cover pocket watches, quartz movement watches, straps, jewelry-style watches, or accessories. It also does not cover minor time discrepancies, water damage, cracked or broken crystals, or damage resulting from misuse such as knocks, dents, scratches, or impacts. Any repairs, modifications, or service performed by a third party without prior written consent from Jackson Jewelers will void the warranty. This warranty applies to the original buyer only and is non-transferable. Vintage watches are excluded due to the potential unavailability of parts.
Pre-Owned Watches With Remaining OEM Warranty
If a watch we sell has a remaining manufacturer's warranty of less than two years from your purchase date, Jackson Jewelers will assume warranty responsibility once the OEM warranty expires, covering the timepiece through the full two-year period from your date of purchase.
For watches still under OEM warranty, claims will be submitted to the manufacturer for evaluation under their terms and conditions. If a watch returns from manufacturer service with an issue outside the scope of their warranty but still within our two-year coverage period, we may, at our discretion, repair or replace the affected component.
All exclusions listed above apply to both OEM and Jackson Jewelers warranty coverage.
Watch Insurance
We strongly recommend insuring your watch against loss, theft, or significant damage. To obtain coverage you will typically need either a copy of your itemized sales receipt or a professional appraisal. We are happy to provide an appraisal upon request for watches purchased at Jackson Jewelers.
One option we recommend is Jewelers Mutual Insurance Group, a company that has specialized exclusively in jewelry and watch insurance for over a century. You may also be able to add coverage through an existing homeowner's or renter's insurance policy — we recommend speaking with your insurance agent about your options.
How to File a Warranty Claim
To initiate a warranty claim on a watch purchased at Jackson Jewelers, please reach out to us through the web chat on our website. Our team will review your claim and follow up with you promptly. Please be ready to provide a reliable phone number or email address so we can stay in touch. Most services are completed within six to eight weeks, though repair times may vary depending on the brand and nature of the issue.
