Fraud Prevention & Order Security Policy - V3

Fraud Prevention & Order Verification

Protecting our clients and our business from fraud is a top priority, especially on high-value purchases like luxury watches and fine jewelry. Every online order goes through fraud screening, and some orders need a quick verification before they ship. We reserve the right to delay shipment, request additional verification, refuse service, or cancel any order that does not meet our fraud prevention standards. This policy applies to all in-store and online purchases.

Quick Guide

• Every online order is screened. Some orders require identity or payment verification before they are processed or shipped.
• What we may ask for: a government-issued photo ID matching the billing name, the last four digits of the card used, confirmation of your relationship to a gift recipient, and written confirmation of the shipping address.
• We never ask for your full credit card number.
• Orders ship only after verification is complete.
• Orders we cannot verify within 24-48 hours of contacting you may be canceled and fully refunded.
• Fraudulent payments are reported to the appropriate authorities.
• In store, all merchandise is inspected and documented at the point of sale. Attempts to switch or substitute merchandise are declined and reported.
• Questions about your order: text us at 503-363-5640.

Why is my order on hold?

All online orders are reviewed through our fraud prevention screening. High-value purchases, including luxury watches, custom jewelry, and fine jewelry, may require identity or payment verification before we can process or ship them. Other common reasons include a shipping address that differs from the billing address, a customer name that does not match the cardholder name, multiple payment attempts or failed transactions, and orders flagged by our payment processor or third-party fraud detection systems.

A hold is not an accusation. It is a standard step that protects you and us, and most orders clear quickly once we hear from you.

What do I need to send to verify my order?

If your order needs verification, we will contact you and may request one or more of the following:

• A government-issued photo ID matching the billing name
• The last four digits of the credit card used for the purchase
• Confirmation of your relationship to the recipient, for gift shipments
• Written confirmation of the shipping address

Orders are processed and shipped only after verification is successfully completed.

Do you need my full credit card number?

No. We will never request your full credit card number. At most, we may ask for the last four digits of the card used.

How long do I have to verify my order?

Orders that cannot be verified within 24-48 hours after we contact you may be canceled and fully refunded at our discretion. Orders that are not verified will not ship. If verification cannot be completed, we reserve the right to ship only to the verified billing address or to cancel the order entirely.

Can you cancel my order?

Yes. We reserve the right to cancel any order at any time before shipment if fraud is suspected, if payment cannot be verified, or if the order cannot be fulfilled for any reason. When an order is canceled, any payment received is refunded to the original payment method. Jackson Jewelers is not liable for any inconvenience resulting from a canceled order where fraud or payment irregularities are suspected.

What happens if a payment turns out to be fraudulent?

All payments are subject to verification before any merchandise is released. If a payment is found to be fraudulent, counterfeit, or otherwise invalid after merchandise has been released, we reserve the right to pursue recovery of the merchandise and any associated losses to the fullest extent of the law. Any instance of fraudulent payment is reported to the appropriate authorities.

Do you inspect items in the store?

Yes. All merchandise is inspected and documented at the point of sale, and our staff may inspect any item presented for return, exchange, or sale at the counter. Any attempt to switch, substitute, or misrepresent merchandise, including presenting a different item in original packaging, results in the transaction being declined, reported to the appropriate authorities, and pursued to the fullest extent of the law.

Can you refuse to do business with me?

Yes. We reserve the right to refuse service to any individual suspected of fraudulent activity, including payment fraud, merchandise substitution, identity misrepresentation, or any other activity deemed suspicious by Jackson Jewelers management. This applies to both in-store and online purchases and extends to future transactions.

How do I reach you about my order?

Text us at 503-363-5640. Text is the best way to reach us about a verification request or a held order.

If we have asked you for verification, a quick reply is the fastest way to get your order moving again.