Fraud Prevention & Verification Policy

Fraud Prevention & Verification Policy

At Jackson Jewelers, protecting our customers and our business from fraud is a top priority - especially for high-value purchases such as luxury watches and fine jewelry.

To maintain a safe and secure shopping experience, all online orders are reviewed through our fraud prevention screening process. We reserve the right to delay shipment, request additional verification, refuse service, or cancel any order that appears suspicious or does not meet our fraud-prevention standards.

Orders That May Require Additional Verification

Certain orders may require identity or payment verification before they can be processed or shipped, including orders that involve:

• High-value transactions (luxury watches, custom jewelry, or fine jewelry)
• Shipping addresses that differ from the billing address
• Mismatched customer and cardholder names
• Multiple payment attempts or failed transactions
• Orders flagged by Shopify or third-party fraud detection systems

If Your Order Is Flagged

If additional verification is required, we may contact you and request one or more of the following:

• A government-issued photo ID matching the billing name
• The last four digits of the credit card used for the purchase
• Confirmation of your relationship to the recipient (for gift shipments)
• Written confirmation of the shipping address

For your security, we will never request your full credit card number.

Orders will only be processed and shipped after verification is successfully completed.
If verification cannot be completed, we reserve the right to ship only to the verified billing address or cancel the order.

Verification Timeframe

Orders that cannot be verified within 24–48 hours after we contact you may be canceled and fully refunded at our discretion.

These steps help protect both our customers and our business from unauthorized transactions and fraud. We sincerely appreciate your understanding and cooperation.

Questions?

If you have any questions about this policy, please contact us at: jacksonjewelers@gmail.com

Jackson Jewelers