In-Store Pickup (V3)
In-Store Pickup
Whether you ordered online and selected in-store pickup at checkout, or placed a custom or special order with us in person, this page covers what to expect when picking up at our Downtown Salem location. If you ordered online, you'll receive an automatic email once your item is ready. If you ordered in-store, a team member will reach out directly by text or call. Please don't come in before receiving that confirmation.
Quick Guide
- Pickup location: 225 Liberty St NE, Salem, OR 97301
- Store hours: Wednesday through Saturday, 11:00 AM–5:30 PM Pacific Time. Holiday hours may vary, text us for specific holiday availability.
- Notification: online orders get an automatic email once ready. In-store and custom orders get a personal text or call from our team. Either way, don't come in until you've received it.
- Our door is always locked, ring the bell and one of our team members will personally answer the door.
- What to bring: valid government-issued photo ID matching the order name, the credit card used to place the order, and your order confirmation number if provided.
- No masks or hoods are permitted inside the store, for everyone's safety and security.
- Someone else picking up for you? Text us their full name in advance, they'll need matching photo ID and the order confirmation number.
Do you offer in-store pickup for online orders?
Yes. If you select in-store pickup at checkout when ordering online, your item will be prepared at our Downtown Salem location for you to pick up in person.
How will I know when my order is ready for pickup?
If you ordered online, you'll receive an automatic email notification once your order has been reviewed and prepared. If you ordered in-store or placed a custom or special order, a team member will reach out to you directly by text or call. Either way, please don't come in for pickup until you've received that confirmation.
What are your store hours?
Wednesday through Saturday, 11:00 AM–5:30 PM Pacific Time. Holiday hours may vary, text us at 503-363-5640 for specific holiday availability.
Where do I pick up my order?
Jackson Jewelers, 225 Liberty St NE, Salem, OR 97301.
What should I do when I arrive for pickup?
Our front door is always locked. Ring the bell, and one of our team members will personally answer the door.
- If you worked with a specific sales team member, please ask for them directly.
- If you didn't work with a specific person, let the first available team member know you're here for an in-store pickup.
- Please have your order confirmation number available if one was provided.
What do I need to bring to pick up my order?
- A valid government-issued photo ID matching the name on the order, this is required to protect your purchase and ensure your item is released to the correct person.
- The credit card used to place the order.
- Your order confirmation number, if provided.
Do you have a security or dress code policy for pickup?
Yes. For everyone's safety and security, we're not able to allow anyone into the store wearing a mask or hood of any kind.
Can someone else pick up my order for me?
Yes, but this needs to be arranged ahead of time. Text us at 503-363-5640 with the full name of the person who will be picking up on your behalf. That person will need to bring their own valid photo ID matching the name you provided, along with the order confirmation number.
What if I need special pickup arrangements?
Text us at 503-363-5640 in advance and we'll do our best to accommodate your request.
