Shipping Policy - V3
Shipping
We want your jewelry or watch to arrive safely, so every order ships insured and requires an adult signature at delivery. Most orders ship for free, and how fast your order gets to you depends on its value and whether it's in stock or made to order. Below is a quick summary, followed by the full details.
Quick Guide
- Free insured shipping on orders of $500 or more; orders under $500 ship with a small fee.
- Orders are reviewed and processed Wednesday through Saturday. Processing, including payment verification, takes a few business days before your order ships.
- Delivery timeframes are counted from when your order is picked up by the carrier, not from your order date or confirmation email. Transit times vary by carrier and shipping method, and are estimates rather than guarantees.
- An adult signature is required at delivery for every order.
- Report any lost, damaged, or tampered shipment within 7 days of receiving your tracking number.
- We ship within the United States only and cannot deliver to P.O. Boxes.
- Shipping fees are non-refundable.
Do you offer free shipping?
Yes. Orders of $500 or more ship free with full insurance. Orders under $500 ship with a small fee.
How long does it take to process my order?
Orders are reviewed and processed Wednesday through Saturday. If you place an order outside those days, it will be reviewed the next business day. Processing includes payment verification and a careful check of your piece before it's packed, and takes a few business days before your order is prepared for shipment.
We don't rush this part. Every order gets the same attention, and we'd rather it leave here right than leave here fast.
When will I get my tracking information?
If your item is in stock and ready to ship, you'll get a shipping confirmation email with tracking information as soon as it's confirmed as received by the chosen carrier.
I ordered a Made to Order item. When will it ship?
A Jackson Jewelers representative will reach out once your order is placed to confirm your estimated shipping date after consulting with the designer. Made to Order items are not eligible for same-day shipping because they are, as labeled, made to order just for you.
Typical timeframes run 2 to 4 weeks, with about 4 weeks being most common. See our Made to Order page for full details. We're a company that values quality, so all items arrive with us for a complete quality check before packaging for shipment to the purchaser.
What if my item is out of stock?
If an item is out of stock and you want to proceed with a Made to Order purchase, we'll confirm your shipping timeframe after you place the order and we speak with the designer. Typically 2 to 4 weeks is common.
How long does delivery take once my order ships?
Delivery time is counted from when your order is picked up by the carrier, not from your order date or when you receive your confirmation email.
Once your package is with the carrier, transit time is in their hands. It varies by shipping method, your location, and time of year, and it tends to run longer during peak periods. We'll send tracking as soon as your order is on its way so you can follow it yourself.
Transit times are estimates rather than guarantees, and we're not responsible for delays caused by the carrier.
Do I need to sign for my delivery?
Yes, an adult signature is required at the delivery address for every order. If no one is available to sign, the carrier will leave a delivery notice and attempt redelivery. After multiple failed attempts, your package may be held at a local carrier facility for pickup or returned to us. We're not responsible for delays or additional fees resulting from missed delivery attempts.
Will my package look like it contains jewelry?
No. All orders ship in plain, unmarked packaging with no indication of the contents or value inside, for the security of your purchase during transit.
Can I arrange delivery for a specific date, like a birthday or anniversary?
Sometimes. If you're planning around a date or keeping a surprise, text us at 503-363-5640 as early as you can and we'll tell you what's realistic for your order.
The earlier you reach out, the more we can do. Once an order is with the carrier, the timing is out of our hands.
Does shipping take longer during the holidays?
During peak holiday periods, we strongly recommend ordering as early as possible. We can't guarantee delivery by a specific date during high-volume shipping periods and aren't responsible for carrier delays during holidays.
What if I gave the wrong shipping address?
Please make sure your shipping address is correct at checkout. We're not responsible for delays, losses, or additional fees resulting from an incorrect or incomplete address, and shipments can't be rerouted once they've left our facility.
Is my order insured?
Yes, all shipments are fully insured for their purchase price against loss, theft, and damage during transit.
What do I do if my package arrives damaged, looks tampered with, or never arrives?
Report it to us within 7 days of receiving your tracking number, failure to report within that window may affect your ability to file an insurance claim. Before contacting us, retain all original packaging and document any visible damage with photographs. We'll work with our carrier to initiate an insurance claim on your behalf.
Are shipping fees refundable?
No, shipping fees are non-refundable.
Do you ship to P.O. Boxes or outside the United States?
No to both. We ship within the United States only and cannot deliver to P.O. Boxes.
Who do I contact with shipping questions or special requests?
Text us at 503-363-5640, this is by far the fastest way to reach us.
