Made to Order Policy (V2)
At Jackson Jewelers, Made to Order items are pieces produced or sourced specifically for you that are not currently in stock. Orders can be placed online or in store. You may also hear our in-store team refer to these as special orders — the process and policy terms are exactly the same. Please review this policy carefully before placing your order. All Made to Order items are final sale and non-returnable.
Payment Options
- Pay in Full - Full payment may be made at the time of order online or in store.
- Pay Deposit - A nonrefundable deposit of 50% of the total order value is accepted at the time of order. The remaining balance of 50% is due at the time of fulfillment prior to pickup or shipping.
Timeline - Made to Order timelines typically range from 3–6 weeks depending on the designer, vendor, and specifications of the piece. Our team will provide an estimated timeline at the time of order and keep you informed of any updates or changes.
Cancellation - Made to Order items cannot be canceled once the order has been placed and confirmed. In rare circumstances where the order has not yet been submitted to the designer or vendor, a cancellation may be considered at the sole discretion of Jackson Jewelers management. All cancellation requests must be made in writing and are not guaranteed. Deposits are nonrefundable under all circumstances.
Fulfillment - Once your item arrives and has been inspected by our team, we will contact you to arrange pickup or shipping. If a deposit was paid at the time of order, the remaining balance is due prior to fulfillment. Shipping is available and follows our standard shipping policy.
Final Note - Made to Order items are produced or sourced specifically for you and are final sale. They are not eligible for return or exchange under any circumstances. By placing a Made to Order, you acknowledge and agree to the terms outlined in this policy.
