Custom Order Policy

Custom Order Policy

At Jackson Jewelers, many of our pieces are crafted specifically for you. Because of the personalized nature of these items, please review the following policy carefully before placing your order.

Order Verification
After a custom order is placed, a member of our team may contact you to confirm important details and ensure accuracy. This may include verifying finger size, center stone size and shape, metal color, chain or bracelet length, or other relevant specifications. If you do not hear from us, please rest assured that we have all necessary information to begin processing your order.

24-Hour Cancellation Window
Custom orders may be canceled within 24 hours of purchase. After this grace period, the order is considered confirmed and cannot be canceled.

If additional details are required before production begins, we will reach out to finalize specifications. Once your order is confirmed and production has started, cancellations are not possible.

Production & Delivery Timeframes
Estimated delivery timeframes are listed on each product page or whenever possible. Custom order timelines vary depending on the designer, materials, and specific details of the piece.

After your order is placed, our team works directly with the designer to confirm an estimated delivery date.

Production timelines may occasionally shift due to circumstances outside of our control. Should this occur, our team will keep you informed and work to ensure your custom piece is completed and delivered as efficiently as possible.

*By placing a custom order, you acknowledge and agree to the terms outlined above.