Custom Order Policy
Custom Order Policy
Once a custom order is placed online, a team member from Jackson Jewelers may reach out via email or webchat to verify details and ensure accuracy. This verification process may include confirming finger size, center stone size and shape, metal color, chain or bracelet length, and any other relevant specifications. If you do not hear from us, don’t worry — Jackson Jewelers has the necessary information to begin processing your order.
Jackson Jewelers offers a 24-hour grace period from the time of purchase to cancel any custom order. After this period, cancellations cannot be accepted.
If additional details are required to finalize the order, Jackson Jewelers will send a secure text link outlining the final specifications. The buyer is responsible for reviewing this information and clicking the agreement link to confirm the order.
Please review all details carefully before clicking the agreement link. Once the order is confirmed, it cannot be canceled.
Understanding Custom Order Timeframes
Jackson Jewelers does its best to outline estimated delivery timeframes at the top of each product page. Custom order timelines vary depending on the item, designer, and specific details of the order. Once your order is placed, our team will work closely with the designer to determine an estimated delivery date. In many cases, estimated timeframes are listed on the product page prior to purchase. Please be sure to read and fully understand the stated delivery timeframe before placing your order. If a custom build has already begun and you were unaware of the timeline, we are unable to cancel the order.
Please note that production timelines may shift due to unforeseen circumstances. While we strive to meet the stated timeframe, our team is committed to keeping you updated and ensuring your custom piece is completed and delivered as efficiently as possible
