Returns & Exchanges (V2)
At Jackson Jewelers, we want your experience to be as smooth and stress-free as possible. Whether you purchased online or in store, we are here to help guide you through the return or exchange process.
Quick Guide
· New & Pre-Owned Watches - 14-day return window
· New In-Stock Jewelry - 14-day return window
· Made-to-Order, Custom & Special Order - Final Sale, Non-Returnable
· Layaway Items - 14-day return window from date of final pickup
· Gift Purchases - 30-day exchange window on all gift purchases
Online Purchases
If your purchase was made online, you can initiate a return or exchange directly through your customer account. Simply log in using the button below and navigate to your order history to get started.
In-Store Purchases
If your purchase was made in store, we use a separate point of sale system and returns cannot be processed through the online customer account portal. Please visit us in store or contact us directly and our team will be happy to assist you.
Need Help?
Our team is available to assist you with any return or exchange questions via chat, phone, or in person.
· Chat with us using the chat icon in the bottom right corner of any page
· Call or text us at (503) 363-5640
· Visit us at 225 Liberty St NE, Downtown Salem - Wednesday through Saturday
For full details on eligibility, timeframes, and conditions, please visit our Return, Exchange & Refund Policy
