Refund Policy (V1)

Returns, Exchanges & Refund Policy

To begin a return or exchange, please sign in to your account and submit a request through your order dashboard.

Start a Return or Exchange:
Access your account dashboard to request a return.

Once your request is submitted, a member of the Jackson Jewelers team will review your order and contact you to confirm eligibility before the return is authorized.

In-Store Purchases
Items purchased in-store must be returned or exchanged in person at Jackson Jewelers. (We use a different point of sale for all in store purchases)

For full details, please review our dedicated policy pages:
• Jewelry Returns
• Watch Returns

Refund Processing

Approved refunds are processed within 10 business days after the returned item has been received and inspected by our team.

Trade-In Transactions

If your purchase involved a trade-in item (including gold, watches, or jewelry), please note:

• Trade-in items are final and non-returnable under any circumstances.
• Once a transaction is completed, the original traded-in item cannot be guaranteed for return or recovery.
• If a refund is approved for a purchase involving a trade-in, the trade-in value will be issued as store credit only.

Payment Method Refunds

Credit Card Purchases
Refunds will be issued to the original card used for purchase.
A 3% restocking fee applies to returned purchases paid by credit card (online or in-store).

Cash Payments
Cash refunds are issued up to $200 in cash.
Any remaining balance will be refunded by company check.

Jackson Jewelers reserves the right to approve or deny any return based on item condition and eligibility.