Jewelry Repair Policy & Service Terms (V2)
Jackson Jewelers - Established 1944
At Jackson Jewelers, we take pride in the quality of every repair we perform. Please review the following terms carefully before submitting your item for repair.
Repair Priority - Jackson Jewelers prioritizes repairs on items purchased with us. Outside repairs are accepted on a case-by-case basis and are not guaranteed. Acceptance of an outside repair is at the sole discretion of Jackson Jewelers management.
Right to Decline - Jackson Jewelers reserves the right to decline any repair request that does not meet our standards or that we determine cannot be completed to a satisfactory result. This applies to all items regardless of where they were purchased.
Condition Documentation - Upon drop off, Jackson Jewelers will do our best to note any visible damage, wear, or concerns. However there are times when certain conditions may not be immediately apparent - a piece may be dirty, a center stone removal may reveal hidden issues, or additional concerns may only become visible once work has begun. In these cases we will make every effort to communicate any newly discovered conditions to the client before proceeding. If work has already begun and an issue is found mid-repair, we will pause work where possible and notify the client before continuing.
Please note that in rare cases a previously provided estimate may be adjusted based on conditions discovered during the repair process. Jackson Jewelers reserves the right to revise the quoted price in these circumstances and will make every reasonable effort to notify the client in advance.
By submitting your item for repair, you acknowledge and agree that any damage, wear, or condition not specifically identified and noted by Jackson Jewelers at the time of drop off is considered pre-existing and is not the result of work performed by our team. Jackson Jewelers is not responsible for pre-existing damage, wear, or conditions regardless of whether they were formally documented at intake. Leaving your item with Jackson Jewelers for repair constitutes your agreement to these terms.
Not Guaranteed to Be Like New - Repairs are not guaranteed to restore an item to like new condition. As jewelry ages its ability to be fully restored may be limited. When we agree to repair your piece we are committing to the best result the item will allow - not a guaranteed like new outcome.
30 Day Workmanship Coverage - Jackson Jewelers stands behind the quality of our workmanship. If an issue arises within 30 days of the confirmed pickup date as recorded by Jackson Jewelers, and is directly related to the specific repair work outlined in the original repair order, we will address it at no additional charge. Please note the following:
- Coverage applies to repair workmanship only - the specific work performed by Jackson Jewelers as outlined in the original repair order.
- Coverage does not apply to normal wear and tear, damage, or issues unrelated to the repair performed.
- Coverage does not apply to pre-existing conditions documented at the time of intake.
- Coverage does not apply to any work performed on the item by another jeweler after leaving Jackson Jewelers.
- Coverage does not apply to damage resulting from improper use, accidents, or failure to follow care recommendations provided by Jackson Jewelers.
- Jackson Jewelers makes the final determination on whether an issue is covered under this policy.
Jackson Jewelers has served our community since 1944 and our reputation is everything to us. If we made an error or our workmanship falls short, we will make it right. That is our commitment to every client.
