Jackson Jewelers - Jewelry & Watch Warranty Policy - V2

At Jackson Jewelers, we stand by the quality and craftsmanship of every piece we sell. All Jackson Jewelers fine jewelry and pre-owned watches are backed by our 2-year limited warranty against manufacturing defects from the date of purchase.

Important: Center stone loss is not covered under our jewelry warranty under any circumstances. We strongly recommend independent jewelry insurance to protect your center stone against loss, theft, or damage.

JEWELRY WARRANTY

2-Year Limited Warranty

If your jewelry experiences an issue that appears to be the result of a manufacturing defect, please contact us for an evaluation. We may request photographs to assess the issue before proceeding. Complimentary return shipping is available for U.S. customers submitting warranty claims by mail.

Examples of issues that may be covered under warranty include a small side diamond becoming loose or lost due to an improper setting, unexplained discoloration of metal unrelated to chemical exposure, a center stone becoming loose without apparent cause, and cracks in the gallery or shank of a ring with no visible external cause.

All warranty claims are subject to evaluation and approval by Jackson Jewelers.

Center Stone Policy

Jackson Jewelers is not responsible for the loss of any center stone at any time. In the event a center stone is lost, the client is solely responsible for the cost of replacing the stone regardless of the circumstances.

If a center stone is lost from a mounting that was recently set by Jackson Jewelers and a manufacturing defect or workmanship issue is determined to be the cause, we will cover the labor to re-set the replacement stone or repair the mounting. This does not extend to the value of the lost stone itself.

Because of the high value and sentimental importance of center stones, we strongly recommend that all clients obtain independent jewelry insurance.

Wear & Tear

Fine jewelry, particularly rings, is subject to normal wear and tear through daily use. The following are not covered under our warranty: metal discoloration caused by exposure to chemicals, makeup, pools, or hot tubs; natural wearing of metal and prongs over time; prongs bending, catching, or wearing down from regular use; gemstone loss resulting from worn or damaged prongs due to everyday wear; chipping or fracturing of any stone from external impact or excessive use; and chains or clasps wearing out from regular use.

We strongly recommend having your prongs and settings inspected periodically. Failure to maintain necessary repairs that compromise the integrity of the piece may void the warranty.

Repairs Outside of Warranty

For repairs not covered under the 2-year limited warranty, we will provide a detailed quote for your approval before any work is performed. If you choose not to proceed, you will be responsible for return shipping costs. If a manufacturing defect is identified, the repair or replacement will be completed at no charge under the warranty.

Please note that any repairs or services performed by a jeweler other than Jackson Jewelers will void this warranty.

Independent Jewelry Insurance

We strongly recommend securing independent insurance to protect your jewelry against loss, theft, or significant damage. One trusted option is Jewelers Mutual Insurance Group, a company that specializes exclusively in jewelry insurance and has served the industry for over a century. If you have an existing homeowner's or renter's insurance policy, you may also be able to add a jewelry rider through your current provider. We recommend speaking with your insurance agent to explore your options.

To obtain coverage you will typically need either a copy of your itemized sales receipt or a professional appraisal. Appraisals are available upon request for items purchased at Jackson Jewelers. Please see our Jewelry Appraisal page for more information.

For more information on Jewelers Mutual visit www.jewelersmutual.com.

How to Initiate a Jewelry Warranty Claim

If your jewelry was purchased at Jackson Jewelers and you believe your item may be covered under our 2-year limited warranty, please contact us in one of the following ways. You can email us at JacksonJewelers@gmail.com or reach us through the Text Us feature in the bottom right corner of any page on our website. Please include a reliable phone number or email address so we can follow up with you promptly. Most warranty services are completed within 3–4 weeks, though turnaround time may vary depending on the nature of the repair.

WATCH WARRANTY & BUYER PROTECTION

At Jackson Jewelers, every pre-owned watch purchase is backed by either the manufacturer's remaining OEM warranty or our Jackson Jewelers 2-Year Limited Warranty, unless otherwise specified.

Jackson Jewelers 2-Year Limited Warranty

If an issue arises with your watch within two years of your purchase date, we will, at our discretion, repair or replace any defective components or correct any fault covered under this warranty. Once a repair is completed, coverage continues from the original date of purchase.

What Is Not Covered

This warranty does not cover pocket watches, quartz movement watches, straps, jewelry-style watches, or accessories. It also does not cover minor time discrepancies, water damage, cracked or broken crystals, or damage resulting from misuse such as knocks, dents, scratches, or impacts. Any repairs, modifications, or service performed by a third party without prior written consent from Jackson Jewelers will void the warranty. This warranty applies to the original buyer only and is non-transferable. Vintage watches are excluded due to the potential unavailability of parts.

Pre-Owned Watches With Remaining OEM Warranty

If a watch we sell has a remaining manufacturer's warranty of less than two years from your purchase date, Jackson Jewelers will assume warranty responsibility once the OEM warranty expires, covering the timepiece through the full two-year period from your date of purchase.

For watches still under OEM warranty, claims will be submitted to the manufacturer for evaluation under their terms and conditions. If a watch returns from manufacturer service with an issue outside the scope of their warranty but still within our two-year coverage period, we may, at our discretion, repair or replace the affected component.

All exclusions listed above apply to both OEM and Jackson Jewelers warranty coverage.

Watch Insurance

We strongly recommend insuring your watch against loss, theft, or significant damage. To obtain coverage you will typically need either a copy of your itemized sales receipt or a professional appraisal. We are happy to provide an appraisal upon request for watches purchased at Jackson Jewelers.

One option we recommend is Jewelers Mutual Insurance Group, a company that has specialized exclusively in jewelry and watch insurance for over a century. You may also be able to add coverage through an existing homeowner's or renter's insurance policy - we recommend speaking with your insurance agent about your options.

For more information visit www.jewelersmutual.com.

How to File a Watch Warranty Claim

To initiate a warranty claim on a watch purchased at Jackson Jewelers, please reach out to us through the web chat on our website. Our team will review your claim and follow up with you promptly. Please be ready to provide a reliable phone number or email address so we can stay in touch. Most services are completed within six to eight weeks, though repair times may vary depending on the brand and nature of the issue.