Reference #M116508-0014
Track Your Order Through the Account Dashboard Here
Receiving Your Watch from Jackson Jewelers
At Jackson Jewelers, we provide complimentary insured shipping for all orders over $500.00. Orders can be placed at any time but we will not ship your item until payment has been verified. Once payment is verified, which may take up to 48 -72 hours, your watch will be shipped fully insured to ensure its safety during transit. To safeguard your purchase, a signature is required upon delivery, and shipments cannot be rerouted once shipped. Each item is insured against loss, theft, and damage, giving you peace of mind from the moment you order to the moment it arrives.
Delivery timelines for watches vary based on availability, with shipments handled through FedEx. Once your payment is verified, Jackson Jewelers will contact you to schedule your secure delivery of your new watch.
At Jackson Jewelers, we’ve been part of countless memorable moments for our customers. We understand that watches are often given for special occasions, such as birthdays, Christmas or life milestone celebrations. If you need assistance maintaining the element of surprise, let us know. We can arrange for special deliveries, including Saturday service or delivery on a specific date, by calling 503-363-5640. Saturday delivery is available for eligible locations for an additional $35-$100 based on value of item. Note: Saturday delivery is not always available.
Jackson Jewelers is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control. Shipping fees are non-refundable. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Jackson Jewelers within 5 days of receiving your tracking number.
Shipping Policy by Order Value
All watches will be shipped fully insured for their purchase price, and a signature from an adult at the delivery address is required for delivery.
Important Notes:
For further assistance, please contact us using the "Text Us" feature in the bottom right-hand corner of any page on our website or by email us at JacksonJewelers@Gmail.com
Returns & Exchanges for Watches
At Jackson Jewelers, your satisfaction is our top priority. If, for any reason, you're not completely happy with your watch purchase, you may return or exchange it within 7 days of the day you receive it. We aim to make the process as seamless as possible, with most returns and exchanges conveniently handled in person or through accessing your account dashboard.
Access Your Account Dashboard Here
*Please note that the return and exchange policy period begins once you receive your purchased item. Items on Layaway- Your 7 day return policy begins on the day you place your item on Layaway
For any unworn, undamaged product we offer an exchange or a full refund based on the original payment method. Please return all items in the same condition, with accessories, to the original point of sale. (By agreeing to the terms and conditions Jackson jewelers will make the final call as to whether the watch was worn and or shows sign of wear and therefore cannot be returned or sold as new again.)
Refunds will be processed within10 business days after inspection by our experts. If your purchase involved a trade-in item (watch, jewelry, or gold), the trade-in value will be refunded as in-store credit. If you paid the remaining balance in cash, Jackson Jewelers will refund up to $200 in cash, with the rest issued by company check. For credit card payments, the refund will be applied to the same card used for the purchase.
Exchanging Your Item for Another Item
As long as the item is within the 7 day return period and in unworn, new condition, you are allowed to return it in exchange for another item. The exchange can be for an item in-store, or we can review and order an item of your liking to be either delivered in-store or mailed to you. To initiate an exchange/Return contact Jackson Jewelers or access your account dashboard to begin the return/exchange.
Comparative Purchasing
Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.
Returns & Exchanges in Person or Through Account Dashboard
You can initiate a return or exchange in person or through your account dashboard for all eligible orders. Access your account dashboard here
Returned merchandise should include the original packaging and be in the same condition as when it was purchased. Once the returned item is received and verified, your refund will be processed. It may take 5–14 business days for the credit to appear on your account.
*No Return Authorization number is needed at this time. Please include a copy of the original sales receipt of other sales number related to your item.
Instructions for Returns & Exchanges: Step by Step
*Free, Insured Return Shipping
Jackson Jewelers provides complimentary, insured expedited shipping for returns or sales of jewelry and watches. Once your return or sale has been approved, we will email you a prepaid shipping label and detailed instructions. Please follow these instructions carefully to ensure that your item is fully insured for its purchase or stated value.
Important: Ensure your sales team associate has your current email address to send the return label.
How to Ship Your Jewelry or Watch:
Note: Full insurance is guaranteed only when using our provided shipping label and following the packaging instructions, including double boxing.
This return shipping policy applies to purchases made both in-store and online at www.jacksonjewelers.com. If you have any questions or need assistance, please contact our team.
Buy with ease at Jackson Jewelers
At Jackson Jewelers, we are dedicated to offering pre-owned timepieces of the highest standard. Each watch purchased with us is protected by either an OEM warranty or our Jackson Jewelers 2-Year Limited Warranty, unless specified otherwise. (Please see "Product Details" tab for each item to learn warranty information.)
Jackson Jewelers 2-Year Limited Warranty
If any issue arises with a watch purchase featuring our 2-year limited watch warranty, and it occurs within the two-year period following the sale, we will, at our discretion, repair or replace any damaged components or correct any faulty item. Once a repair is completed, the watch will continue to be covered by the warranty from the original date of purchase from Jackson Jewelers.
Restrictions and Conditions: What Is Not Covered
Jackson Jewelers 2-year limited warranty does not cover pocket watches, quartz movement watches, straps, jewelry style watches, or accessories. Exclusions include minor time discrepancies, damage due to misuse (such as knocks, dents, scratches, or crush damage), water damage, and cracked or broken crystals. Repairs, alterations, or custom work performed without prior written consent from Jackson Jewelers will void the warranty, as will any unauthorized modifications or tampering. The warranty applies solely to the original buyer and is non-transferable. Jackson Jewelers is an independent retailer and is not authorized by brands like Rolex; our warranty is exclusive to Jackson Jewelers and does not extend to brand warranties unless still under OEM warranty. Additional exclusions include Un serviced parts, vintage watches (which may be difficult or impossible to repair due to part availability), and damage resulting from any third-party service or addition of non-original parts. Please confirm warranty coverage details at the time of purchase for all items.
Pre-Owned Watches Under Remaining OEM Warranty
OEM- Original Equipment Manufacturer
If the remaining OEM warranty on a timepiece Jackson Jewelers is selling is less than two years from the date of purchase, Jackson Jewelers will assume responsibility for the warranty under our 2-year limited warranty once the OEM warranty expires, covering the timepiece for up to two years from the date of purchase regardless of the OEM warranty expiration date.
For warranty claims on timepieces still under OEM warranty, Jackson Jewelers will submit the claims to the OEM for evaluation. The terms and conditions of the OEM's warranty will apply. If a watch returns from OEM service with an issue outside the scope of the OEM service warranty but within our two-year warranty period, we may, at our discretion, repair or replace the affected component.
*All restrictions listed above apply to OEM warranty's as well as Jackson Jewelers 2-year limited warranty items.
Independent Watch Insurance
We strongly recommend securing independent insurance coverage to protect your watch from significant damage, loss, or theft. Having your watch insured offers valuable peace of mind.
One trusted option is Jewelers Mutual Insurance Group, a company that specializes exclusively in jewelry & watch insurance and has served the industry for over a century. For your convenience, we can provide a direct link to their application process.
However, Jewelers Mutual is just one option. If you already have a homeowner’s or renter’s insurance policy, you may be able to add a watch rider or schedule your items through your existing insurance provider. We recommend reaching out to your insurance agent to discuss coverage options.
To obtain independent watch insurance—whether through Jewelers Mutual or your own insurance company—you will need to provide either:
· A copy of your itemized sales receipt, or
· A professional jewelry appraisal, which we are happy to provide upon request, but only if your item was purchased at Jackson Jewelers. Please see our Watch Appraisal page for more information.
*Click the link provided below to learn more about Jewelers Mutual.
How to Initiate a Warranty Claim on Your Watch
If your watch was purchased from Jackson Jewelers and is covered under our Jackson Jewelers 2-Year Limited Warranty, you can initiate a warranty claim by contacting us in one of the following ways:
Our team will guide you through the next steps. When reaching out, please include a reliable cell phone number or email address so we can follow up with you promptly after reviewing your claim.
Please note that repair times may vary depending on the brand and nature of the issue, but most services are completed within six to eight weeks.
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