IWC Portugieser Automatic - 42mm

Track Your Order Through the Account Dashboard Here 

Receiving Your Watch from Jackson Jewelers
At Jackson Jewelers, we provide complimentary insured shipping for all orders over $500.00. Orders can be placed at any time but we will not ship your item until payment has been verified. Once payment is verified, which may take up to 48 -72 hours, your watch will be shipped fully insured to ensure its safety during transit. To safeguard your purchase, a signature is required upon delivery, and shipments cannot be rerouted once shipped. Each item is insured against loss, theft, and damage, giving you peace of mind from the moment you order to the moment it arrives.

Delivery timelines for watches vary based on availability, with shipments handled through FedEx. Once your payment is verified, Jackson Jewelers will contact you to schedule your secure delivery of your new watch.

At Jackson Jewelers, we’ve been part of countless memorable moments for our customers. We understand that watches are often given for special occasions, such as birthdays, Christmas or life milestone celebrations. If you need assistance maintaining the element of surprise, let us know. We can arrange for special deliveries, including Saturday service or delivery on a specific date, by calling 503-363-5640. Saturday delivery is available for eligible locations for an additional $35-$100 based on value of item. Note: Saturday delivery is not always available.

Jackson Jewelers is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control. Shipping fees are non-refundable. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Jackson Jewelers within 5 days of receiving your tracking number.

Shipping Policy by Order Value

• Orders of $500.00 or More: Shipped via FedEx Priority Express service at no additional charge. During peak periods or for no apparent reason, Express shipping may occasionally take up to 2-5 days. Jackson Jewelers is not responsible for delays caused by carriers. Refer to the shipping schedule above.
• Orders Below $500.00: Shipped with FedEx Standard service at a small fee. During peak periods or for no apparent reason, delivery may take up to 2-6 days. Jackson Jewelers is not responsible for delays caused by carriers.

All watches will be shipped fully insured for their purchase price, and a signature from an adult at the delivery address is required for delivery.

Important Notes:

• Jackson Jewelers cannot deliver to P.O. Boxes.
• Currently, Jackson Jewelers ships only within the United States.

For further assistance, please contact us using the "Text Us" feature in the bottom right-hand corner of any page on our website or by email us at JacksonJewelers@Gmail.com

Returns & Exchanges for Watches

At Jackson Jewelers, your satisfaction is our top priority. If, for any reason, you're not completely happy with your watch purchase, you may return or exchange it within 7 days of the day you receive it. We aim to make the process as seamless as possible, with most returns and exchanges conveniently handled in person or through accessing your account dashboard.

Access Your Account Dashboard Here

*Please note that the return and exchange policy period begins once you receive your purchased item. Items on Layaway- Your 7 day return policy begins on the day you place your item on Layaway

For any unworn, undamaged product we offer an exchange or a full refund based on the original payment method. Please return all items in the same condition, with accessories, to the original point of sale. (By agreeing to the terms and conditions Jackson jewelers will make the final call as to whether the watch was worn and or shows sign of wear and therefore cannot be returned or sold as new again.)

Refunds will be processed within10 business days after inspection by our experts. If your purchase involved a trade-in item (watch, jewelry, or gold), the trade-in value will be refunded as in-store credit. If you paid the remaining balance in cash, Jackson Jewelers will refund up to $200 in cash, with the rest issued by company check. For credit card payments, the refund will be applied to the same card used for the purchase.

• Please note, we cannot accept returns for personalized or engraved items, damaged, or worn products. In such cases, a restocking fee may apply or the item may be rejected.
• Watches must be returned with the same number of links presented at purchase and accompanied by the warranty card.
• Please note: If an item is purchased with a Shopping Promo Code at the point of checkout, the sale is final and cannot be exchanged or returned. In addition, if purchased in our On Sale collection, all sales are final. (final sale, non-returnable).

Exchanging Your Item for Another Item

As long as the item is within the 7 day return period and in unworn, new condition, you are allowed to return it in exchange for another item. The exchange can be for an item in-store, or we can review and order an item of your liking to be either delivered in-store or mailed to you. To initiate an exchange/Return contact Jackson Jewelers or access your account dashboard to begin the return/exchange.

Refund Policy

Refunds will be processed within 10 business days after the returned item is received and inspected by our experts. If your purchase involved a trade-in item (such as gold, a watch, or jewelry), please note the following:

Trade-in items are not returnable under any circumstances. Once the transaction is complete, there is no guarantee that the original traded-in item can be returned or recovered.

The value of the trade-in will be refunded as in-store credit only if a refund is approved.

At no point can a traded-in watch, gold, or jewelry item be guaranteed for return to the customer.

*Credit card payments will be refunded to the same card used for the original purchase. A 3% restocking fee will be applied to any returned purchase made via credit card, including online and in-store transactions.

For payments made on the remaining balance:

Cash payments will be refunded up to $200 in cash, with the remaining amount refunded by company check.

*Credit card payments will be refunded to the same card used for the original purchase. A 3% restocking fee will be applied to any returned purchase made via credit card, including online and in-store transactions.

Comparative Purchasing

Comparative purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. To maintain the high quality of our pieces and keep our prices competitive, comparative purchasing is not allowed. If we suspect an order is comparative, it may be blocked from shipping or returning.

Returns & Exchanges in Person or Through Account Dashboard

You can initiate a return or exchange in person or through your account dashboard for all eligible orders. Access your account dashboard here

Returned merchandise should include the original packaging and be in the same condition as when it was purchased. Once the returned item is received and verified, your refund will be processed. It may take 5–14 business days for the credit to appear on your account.

*No Return Authorization number is needed at this time. Please include a copy of the original sales receipt of other sales number related to your item. 

 Instructions for Returns & Exchanges: Step by Step

*Free, Insured Return Shipping

Jackson Jewelers provides complimentary, insured expedited shipping for returns or sales of jewelry and watches. Once your return or sale has been approved, we will email you a prepaid shipping label and detailed instructions. Please follow these instructions carefully to ensure that your item is fully insured for its purchase or stated value.

Important: Ensure your sales team associate has your current email address to send the return label.

How to Ship Your Jewelry or Watch:

1. Print Your Shipping Label: Ensure you have the prepaid label provided by us.
2. Packaging Your Jewelry or Watch items:

• Use two new, sturdy boxes (double boxing is required for insurance purposes).
• Place your watch and any accessories (stickers, tags, warranty card, etc.) in the original box.
• Place the original box into the larger outer box.
• Affix the shipping label to the outer box.
• Drop off your package at an official authorized FedEx staffed shipping facility. (Note: Walgreens, Dollar General, Staples, and similar locations are not authorized and will void the insurance. Contact us for help finding a location if needed. 
• Include any promotional gifts received with your purchase.
• Seal the box securely, mark out any old addresses or barcodes, and affix the FedEx label to the outside. Avoid indicating that the package contains valuable items.

1. Returning Your Package:

• Locate the nearest Official FedEx staffed shipping location (Click here to find nearest Authorized FedEx location.)
• Obtain a FedEx receipt as proof of shipment and for insurance purposes. Jackson Jewelers and FedEx are not responsible for packages left in FedEx Drop Boxes or non-FedEx staffed locations.

Note: Full insurance is guaranteed only when using our provided shipping label and following the packaging instructions, including double boxing.

This return shipping policy applies to purchases made both in-store and online at www.jacksonjewelers.com. If you have any questions or need assistance, please contact our team.

At Jackson Jewelers, every pre-owned watch purchase is backed by either the manufacturer's remaining OEM warranty or our Jackson Jewelers 2-Year Limited Warranty, unless otherwise specified.

Jackson Jewelers 2-Year Limited Warranty

If an issue arises with your watch within two years of your purchase date, we will, at our discretion, repair or replace any defective components or correct any fault covered under this warranty. Once a repair is completed, coverage continues from the original date of purchase.

What Is Not Covered

This warranty does not cover pocket watches, quartz movement watches, straps, jewelry-style watches, or accessories. It also does not cover minor time discrepancies, water damage, cracked or broken crystals, or damage resulting from misuse such as knocks, dents, scratches, or impacts. Any repairs, modifications, or service performed by a third party without prior written consent from Jackson Jewelers will void the warranty. This warranty applies to the original buyer only and is non-transferable. Vintage watches are excluded due to the potential unavailability of parts.

Pre-Owned Watches With Remaining OEM Warranty

If a watch we sell has a remaining manufacturer's warranty of less than two years from your purchase date, Jackson Jewelers will assume warranty responsibility once the OEM warranty expires, covering the timepiece through the full two-year period from your date of purchase.

For watches still under OEM warranty, claims will be submitted to the manufacturer for evaluation under their terms and conditions. If a watch returns from manufacturer service with an issue outside the scope of their warranty but still within our two-year coverage period, we may, at our discretion, repair or replace the affected component.

All exclusions listed above apply to both OEM and Jackson Jewelers warranty coverage.

Watch Insurance

We strongly recommend insuring your watch against loss, theft, or significant damage. To obtain coverage you will typically need either a copy of your itemized sales receipt or a professional appraisal. We are happy to provide an appraisal upon request for watches purchased at Jackson Jewelers.

One option we recommend is Jewelers Mutual Insurance Group, a company that has specialized exclusively in jewelry and watch insurance for over a century. You may also be able to add coverage through an existing homeowner's or renter's insurance policy — we recommend speaking with your insurance agent about your options.

www.jewelersmutual.com

How to File a Warranty Claim

To initiate a warranty claim on a watch purchased at Jackson Jewelers, please reach out to us through the web chat on our website. Our team will review your claim and follow up with you promptly. Please be ready to provide a reliable phone number or email address so we can stay in touch. Most services are completed within six to eight weeks, though repair times may vary depending on the brand and nature of the issue.