Jewelry Warranty

Jackson Jewelers 2-year Limited Warranty on Jewelry Purchases.

At Jackson Jewelers, we take pride in the quality and craftsmanship of our jewelry. We offer a 2-year limited warranty against manufacturing defects on all Jackson Jewelers' fine jewelry.

If your piece sustains damage due to a manufacturing defect, please contact us for an evaluation. We may ask you to send us a photo beforehand to determine if it’s an item we feel is under warranty.  For customers within the US we provide free return labels if out of state.

For repairs not covered under our 2-year limited warranty, we will provide a detailed quote for your approval before any work is performed. If you choose not to proceed with the repair, we will ask you to cover the return shipment cost of your item. If a manufacturing issue is found, Jackson Jewelers will repair the damage or replace the item at no charge. Please note that any repair or service performed by a jeweler other than Jackson Jewelers will void this warranty.

Please be aware that all fine jewelry is subject to normal wear, and rings, in particular, may experience wear due to daily use and activities. Our warranty does not cover general wear and tear, loss of gemstones, product loss, or theft. It also excludes damage or loss resulting from a failure to address repairs needed to maintain the integrity of your jewelry.

Common issues not covered under the manufacturing warranty include:

• Discoloration of precious metals due to exposure to chemicals, makeup, pools, hot tubs, or bathing.
• Natural wear of precious metals and prongs over time, which may require restoration.
• Prongs wearing out or bending from everyday use, leading to a gemstone falling out.
• Loss of a gemstone due to damage or wear over time.

We also strongly recommend maintaining independent insurance coverage to protect against significant damage, loss, or theft. See attached Link to Jewelers Mutual where you can get your Jewelry item Insured. An appraisal will be needed for this.

For more information, please call us at 503-363-5640.